Call us now:
Our Core Aviation Services
Operations Performance Management
We help airlines achieve operational excellence through real-time performance monitoring, data analysis, and proactive management. Our team tracks trends, identifies inefficiencies, and delivers actionable insights that improve on-time performance, reduce delays, and enhance resource utilisation.
Operations Control
ezeops provides 24/7 operations control support to ensure every flight runs safely and efficiently. Our specialists handle flight tracking, disruption response, and coordination across departments, minimising downtime and optimising operational flow.
Dispatch Services
Our licenced dispatch experts plan and monitor flights from takeoff to landing.
We ensure route optimisation, regulatory compliance, fuel efficiency, and timely coordination with ground handlers and ATC, all aligned with your airline’s operational strategy.
Flight Support
We deliver end-to-end flight support solutions including flight planning, weather analysis, slot coordination, permits, and fuel arrangements. Whether it’s scheduled, charter, or special operations, we ensure your flights are fully supported from pre-flight to arrival.
Maintenance Control Centre Support
Our MCC support ensures continuous airworthiness and operational readiness.
We assist in monitoring aircraft status, coordinating maintenance events, logging defects, and maintaining regulatory records with precision and accuracy.
Load Control
ezeops provides accurate load control solutions to ensure balance, safety, and fuel efficiency. Our experts manage load planning, weight distribution, and documentation using standardised industry procedures and compliance protocols.
Crew Control
We manage daily crew assignments, rotations, and tracking to maintain operational integrity and crew compliance. Our dynamic control systems minimise disruptions while ensuring regulatory rest requirements and duty time limits are always met.
Crew Workforce Planning
Our workforce planning solutions align crew availability with operational demand.
We forecast manpower needs, manage rosters, and optimise utilisation, ensuring cost-efficiency while maintaining safety and service standards.
Crew Training Planning
ezeops provides structured training scheduling for crew competency and regulatory compliance. We plan recurrent and initial training programs, track progress, and coordinate with training providers to maintain high standards of qualification and readiness.
Flight Data Analysis Program (FDAP)
Through FDAP, we turn raw flight data into safety intelligence. Our analysis identifies exceedances, trends, and improvement opportunities, supporting Safety Management System (SMS) objectives and proactive risk mitigation.
Aircraft Performance Engineering
We offer aircraft performance analysis to support dispatch, route evaluation, and operational decision-making. Our engineers ensure maximum efficiency and safety by calculating payload, fuel, and takeoff/landing performance under various environmental conditions.
Safety and Risk Management Services
Our safety experts design and implement Safety Management Systems (SMS) that meet international standards. We conduct risk assessments, develop safety KPIs, and promote a safety-first culture through continuous evaluation and reporting.
Internal and External Audits and Inspections
ezeops conducts comprehensive audits and inspections to ensure compliance with IOSA, GACA, EASA, FAA, and other regulatory frameworks. We prepare, manage, and execute internal quality audits and assist with external regulatory inspections to maintain operational excellence.
Project Management Support
Our project management team delivers end-to-end oversight for aviation projects, from system implementation to process transformation. We apply structured planning, risk control, and milestone tracking to ensure timely, efficient, and measurable outcomes.
Compliance Monitoring
We help airlines establish and maintain robust compliance monitoring systems. Our specialists design audit calendars, manage findings, and ensure corrective actions are implemented according to aviation authority requirements.
Dashboard Management
ezeops builds and maintains data dashboards that give airline leaders real-time visibility into key operational metrics. We transform complex data into intuitive visuals, supporting faster, more informed decision-making.
ERP Support (Crisis Centre, Backup IOCC)
We provide continuity solutions for operations in crisis situations. Our Backup IOCC ensures uninterrupted operations during system outages or emergencies, offering full ERP integration and crisis response capability.
Disruption Management for Crew and Passenger Coordination
When disruptions occur, ezeops coordinates recovery efforts swiftly and effectively.
We manage communication, crew reassignments, and passenger care, minimizing impact while maintaining operational control and brand reputation.
Document Control Management
We organize and manage critical operational documentation with accuracy and compliance.
Our service ensures that manuals, procedures, and policies are current, approved, and accessible, supporting audits and regulatory reviews seamlessly.
Data Entry Support
ezeops provides accurate, timely data entry for operational records, maintenance logs, and flight documentation. Our team ensures data integrity and consistency across systems, reducing administrative workload and supporting informed operational decisions.
Why Airlines choose ezeops?
At ezeops, we specialize in operations performance management, delivering unparalleled
expertise to the aviation industry.
Backed by over 150 years of combined aviation experience, our 24/7 operations team brings real people and real expertise together combining industry know-how with smart systems to keep your airline running seamlessly around the clock.
A global leader with over two decades of experience and a legacy of industry excellence, ezeops combines innovation and expertise to deliver seamless operational solutions worldwide.
Supported by a team of more than 20 experts available to support you 24 hours a day, 7 days a week, ezeops provides personalised and integrated solutions that ensure smooth and efficient operations, no matter where you are in the world.
Let’s streamline your airline operations
Whether you need complete operational outsourcing or specialized support, our aviation experts are ready to help.
Frequently Asked Questions
We’ve compiled answers to common questions about our operational support and aviation services.
We lower overhead costs by providing 24/7 operational support from our remote centre, delivering seamless coverage for your airline operation anywhere in the world.
Our Operations Centre is based in Manila, Philippines strategically positioned to provide reliable, global 24/7 service for clients across multiple regions.
Absolutely. Our operations center in Manila operates around the clock, ensuring real-time performance tracking and disruption response.
Simply reach out through our contact form — we’ll schedule a discovery session to understand your operational needs and design a custom solution.